Take Control of Your Health with Private Self-Screening Kits.

Explore Test Kits

FAQ

F.A.Q

Frequently Asked Questions

What is an order?

An order refers to the purchase of a physical product through our website, such as self-test kits or other health-related items.

A booking refers to an appointment made for a service provided through our platform. Examples include health screening, ultrasound services, laboratory tests, or other scheduled medical services.

How long does delivery take?

Delivery typically takes between 2 to 4 working days.

Orders placed before 2PM will be processed on the same day, subject to stock availability. Orders placed after 2PM will be processed on the next working day.

Once your order is shipped, a tracking number will be sent to your registered email. You may track your parcel via City-Link Express’ official website.

Your tracking number will be provided in the shipment confirmation email sent after your order has been dispatched. Please check your inbox (and spam folder, if necessary) for the tracking details.

We do not deliver to P.O. addresses. Please provide a valid residential or business address to avoid cancellation or delivery delays.

Shipping is usually free unless stated otherwise. Please refer to the individual product listing for specific shipping details.

We currently do not offer international shipping.

If your parcel is missing or delivered incorrectly, please contact City-Link Express directly and submit a case report for investigation.

Your parcel may not be delivered due to:

  1. Logistic issues with the delivery partner

  2. Incorrect or incomplete delivery details

  3. Recipient unavailable during delivery

Please contact City-Link Express to arrange for re-delivery. If delivery fails after two attempts, the parcel will be returned to us. Reshipping fees may apply.

To cancel your order, kindly contact us directly at operations@advanxhealth.com or +603-78599771 / +6011-56939124

We prioritise customer privacy. All parcels are packed discreetly without product descriptions or labels indicating the contents. Orders are sealed securely for confidentiality.

How can I request a refund?

To request for a refund, kindly contact us directly at operations@advanxhealth.com or +603-78599771 / +6011-56939124

Refunds are processed within 3 working days after approval.

 

The refunded amount should be credited to your bank account within approximately one week after processing. If you do not receive the refund within this timeframe, please contact us for assistance.

Items may be returned only if:

  1. The packaging remains unopened

  2. The item is in perfect condition

  3. The item has not been used

All returned items are subject to review and approval before a refund is issued. Please contact us before returning any item so we can provide further instructions.

Yes. Customers are responsible for all shipping costs related to returns.

Refund eligibility depends on the type of purchase:

 

Booking Refund Policy

 

  • 100% refund if cancellation is made at least 7 days before the appointment date
  • 70% refund if cancellation is made 1 day before the appointment date
  • No refund if cancellation is made within 24 hours of the appointment time
  • Rescheduling must be requested at least 3 days before the appointment date

 

Order Refund Policy

• 100% refund if the order is cancelled before shipment
 • For shipped orders, delivery costs will be deducted from the total refund amount

How can I change my appointment date and or time?

To request a change to your appointment date or time, please contact us via WhatsApp (+6011-56939124) at least 3 days before your scheduled appointment.

If you miss your appointment, the booking will be forfeited and no refund will be issued.

 

Exceptions may be considered only if a valid reason is provided with supporting documentation. All cases are subject to review.

 

For cancellation and rescheduling policies, please refer to the Return & Refund section.

 

For further assistance, please contact our support team via email or phone.

Your booking may have been cancelled for one of the following reasons:

 

  • Your selected time slot was fully booked
  • Payment was unsuccessful or incomplete

 

If you require clarification, please contact our support team for assistance.

To cancel your booking, please contact us directly via email or phone. Our team will assist you based on the applicable cancellation policy.

The travelling fee covers the cost for a trained healthcare professional to travel to your preferred location to collect blood samples.

 

The travelling fee is charged at a flat rate of RM100.

 

We currently cover most major cities across Malaysia. If your preferred location is not within our service area, your booking may be cancelled and a refund will be issued. Please contact us to confirm coverage before booking.

You may follow the instructions provided after your purchase to claim one complimentary Doc2Us telemedicine consultation session.

Please ensure you follow the steps carefully to redeem the session successfully.

Step 1:

 

Step 2:

 

Step 3:

 

Step 4:

What payment options are available on MyScreening?

We currently accept the following payment methods:

 

  • Debit card
  • Credit card
  1. Proceed to checkout from your cart and complete the required details.
  2. Under the Payment section, enter your credit or debit card information as instructed.
  3. Review your details and confirm your order to complete the transaction.

     

Please ensure that your card is valid and has sufficient balance. If your card is expired, unsupported, declined, or has insufficient funds, the payment will not be processed.

 

What is MyScreening?

MyScreening is an e-commerce platform launched by Advanx Health. It provides accessible and convenient solutions for a wide range of health screening needs.

Advanx Health is a healthtech startup focused on integrating technology and data-driven solutions into healthcare.

 

It is recognised as the first direct-to-consumer genetic testing company in Malaysia operating fully online, offering affordable and convenient DNA testing services with localised recommendations and personalised health guidance.

 

During the Movement Control Order (MCO) in 2020, the Advanx Health team identified the growing need for accessible online health screening services. This led to the creation of MyScreening, a platform designed to make health screening solutions more convenient for Malaysians.

For urgent matters, please call:

Kindly call us at +603-78599771 / +6011-56939124 (Weekdays) or +6012-4263391 (Weekends).

For general enquiries, please email:

 

  • hello@myscreening.co

 

  • operations@advanxhealth.com

 

Kindly include “MyScreening Enquiries” in the subject line. You may also reach us via WhatsApp on weekdays between 10am and 5pm at +6011-56939124.

0
    0
    Your Cart
    Your cart is emptyReturn to Shop
    Continue Shopping