FAQ

An order refers to the purchase of a physical item or product. For example, face masks, rapid test kits, etc.

A booking refers to the appointment made for a service. For example, ultrasound, health screening, etc.

Delivery of the items will typically take between 2 - 4 working days.

Orders made before 2PM will be processed on the same day (depending on stock availability); orders made after 2PM will be processed the following day.

You may track your parcel according to the tracking number sent to your email at City-Link's official website (https://www.citylinkexpress.com/MY/Tracking.aspx).

You may get the tracking number for your parcel from the Shipment Email that will be sent to you after the item has been shipped out.

Unfortunately, we do not deliver to P.O. Addresses. Kindly provide a valid address or your order may be cancelled or delayed.

Shipping fee is usually free unless stated otherwise. Kindly refer to each product's individual listings for further details.

Unfortunately, we do not deliver internationally.

If your parcel is missing / delivered wrongly, kindly contact City-Link and submit a case report for missing parcel.

Your parcel may be undelivered due to:
  1. Logistic issues with our delivery partner
  2. Wrong / incomplete address or contact information provided
  3. Unreachable receipient

Kindly contact City-Link to arrange for a re-delivery. If undelivered for more than 2 attempts, the parcel will be returned to us. If the parcel has been returned to us. customers will have to bear the shipping costs if we are required to ship it out the 2nd time.

To cancel your order, kindly contact us directly at [email protected] or +603-78599771 / +6011-56939124

To arrange for pickup, kindly contact us at +603-78599771 / +6011-56939145 / +6012-4263391. You may pickup from our office at Ara Damansara between 10AM - 5PM.

Team Advanx will try our best to protect your privacy. The shipment packaging for your orders will not come with any product description, name, or labels. The product will be contained in a box or envelop, which will also be sealed with a sticker of the Advanx Health clover logo. This will help you to identify the parcel that was sent out by us.

To request for a refund, kindly contact us directly at [email protected] or +603-78599771 / +6011-56939124

Refunds will be processed within 3 working days. The refund should be credited to your bank account within one (1) week after processing. If you have not received your refund within a week, kindly contact us for assistance.

Items can only be returned if:
  1. The packaging hasn't been opened.
  2. The item is in perfect condition.
  3. The item has not been used.

Kindly take note that returned items will be subject to review and examination from the team before refund requests can be approved.

To return an item, kindly contact us at [email protected] or Whatsapp us (+6011-56939124) before you ship the item back.

Yes. Kindly take note that customers shall bear all shipping costs for any returns.

Booking Refund:

  1. 100% Refund if cancellation made 7 days before appointment date.
  2. 70% Refund if cancellation made 1 day before appointment date.
  3. No refund if cancellation is made within 24 hours before appointment time.
  4. Reschedule must be done at least 3 days before appointment date.

Order Refund:

  1. 100% Refund if order was cancelled before it has been shipped out.
  2. Delivery cost will be deducted from the total refund amount for orders that has been shipped out.

For a chance of appointment date / time, kindly contact us via Whatsapp (+6011-56939124) at least 3 days before the appointment date.

Unless you have a valid reason with proof (subject to review), all missed bookings will be forfeited and no refunds will be made.

For cancellation and rescheduling policies, kindly refer to Return & Refund FAQ.

For assistance, kindly contact us at [email protected] or +603-78599771 / +6011-56939124

Your booking may have been cancelled because:
  1. Your preferred time slot is full.
  2. Your payment has failed.

To cancel your booking, kindly contact us directly at [email protected] or +603-78599771 / +6011-56939124

A travelling fee is the cost required for a trained professional to travel to your preferred location and collect your blood sample(s). The travelling fee is charged at a flat rate of RM100.

Currently, we cover most major cities across Malaysia. If your preferred area is not covered, your order may be cancelled and you will be refunded. Kindly contact us for further enquiries.

Kindly follow the below instructions to claim one (1) free session of consultation with Doc2Us (Telemedicine).

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The payment options on MyScreening are:
  1. Debit card
  2. Credit card
  1. Checkout from your cart and fill in all the required details as instructed.
  2. In the Payment section, key in your credit / debit card details (*illustrated below).
  3. Save and continue to confirm your order.

Note: If your card is expired, not supported, declined, has insufficient balance, etc; you will not be able to complete your order. Kindly be sure to use a valid card.

Credit-Debit-Card

MyScreening is an e-commerce platform that was launched by Advanx Health, offering solutions to all health screening needs.

Advanx Health is a healthtech startup that aims to incorporate tech and big data into healthcare. They are also the first direct-to-consumer genetic testing company in Malaysia that operates fully online, providing affordable and convenient DNA testing solutions with localized recommendations and personalized guides to a healthier life.

During the Movement Control Order (MCO) amidst the COVID-19 pandemic in 2020, the team at Advanx Health identified the needs for health screening solutions to be easily accessible online, thus creating a platform that allows Malaysians to find all their health screening solutions in a more convenient way.

Kindly call us at +603-78599771 / +6011-56939124 (Weekdays) or +6012-4263391 / +6011-26246288 (Weekends).

Kindly drop us an email at [email protected] or [email protected] with the subject title "MyScreening Enquiries".

You may also Whatsapp us on weekdays from 10am to 5pm at +6011-56939124.